Developing the Training & Development Program for Flair Travel & Holidays

Abstract

The project aims to implement a comprehensive coaching curriculum for Flair Travel & Holidays, focusing on enhancing client management skills and utilizing LinkedIn for business growth. The objective is to address concerns about negative customer feedback and declining satisfaction. The program will improve employees' customer handling abilities and LinkedIn proficiency. The training will target weaknesses in communication and customer interaction, leading to lost business opportunities and dissatisfied customers. Organized courses will focus on customer care skills and professional networking through LinkedIn. The project will assess Flair's current client handling procedures and identify issues through reflections, interviews, and data analysis. A customized training program will then be developed, covering customer needs recognition, rapport building, problem-solving, and feedback management. Interactive and effective training will include role-playing, case studies, and peer feedback. Future enhancements will involve regular performance reviews, test-retest mechanisms, and applying social learning, feedback reception, and goal-setting theories to Flair's organizational culture.