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Browsing Department of Business Studies (BUIC) by Subject "Service Quality"
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Nayab Aqeel, 01-322202-011
(Business Studies BU E8-IC, 2022)
Process innovation, operational flexibility, market orientation, and resource utilization are regarded as performance measurement determinants that impact operational performance in Pakistan's hotel industry. The study ...
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Hadeed Ur Rehman, 01-322212-003
(Business Studies, 2023)
The development in communication technology and information in South Asia over the past 2 decades is paving the way for how business is being done in this zone. The banking business is not immune to this remarkable ...
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Moeez Nasir, 01-322191-026
(Business Studies BUIC, 2020)
This study investigates the factors affecting brand loyalty in broadband industry of Pakistan. This study has considered trust, brand image, EWOM, service quality and customer satisfaction as independent variables. Whereas, ...
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Sabeen Ali, 01-221182-029
(Business Studies BUIC, 2019)
This comparative research was designed to investigate the impact of service quality on customer satisfaction with mediating role of mystery shopping in the Pakistani banking sector. A sample of 302 respondents, from a ...
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Nada Aziz, 01-322181-013
(Business Studies BUIC, 2019)
Customers are the key drivers of an organization’s revenue as well as are a basis for its profitability. Therefore organizations focus a lot on the satisfaction of customer as well as on the retention of its existing market ...
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Raheel Rehman, 01-221201-022
(Business Studies BUIC, 2021)
Because consumers are becoming more demanding in terms of service quality in the banking industry of Pakistan, analyzing indicators of customer satisfaction presents a significant challenge. In order to maximize customer ...
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Mujeeb Ullah Khan, 01-321222-067
(Business Studies, 2023)
The primary objective of this study was to evaluate the Impact of Service Quality on Brand Loyalty within Online Garments Platforms in Islamabad. It aimed to explore the influence of service quality dimensions on brand ...
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Waleed Khan, 01-221202-040
(Business Studies BUIC, 2021)
This study investigates the impact of service quality on customer loyalty with mediating effect of customer satisfaction in clothing industry of Pakistan. This study has considered service quality as independent variable. ...
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Ghania Zafar Gondal, 01-221202-030
(Business Studies BUIC, 2021)
The main objective of this study was to assess the overall level of service quality and customer satisfaction in apparel market of Islamabad to investigate the impact of service quality dimensions on customer satisfaction ...
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Muhammad Saad Iqbal, 01-322182-013
(Business Studies BUIC, 2020)
With increased number of educational institutes and growth in service sector, students and their parents are seeking those institutes that will provide them quality education and experience that they will remember throughout ...
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Zain Babar, 01-321221-035
(Business Studies, 2023)
Purpose – The goal of this research is to determine whether service quality dimensions using HEDPERF scale results in student’s satisfaction and if student’s satisfaction leads service quality to student’s loyalty through ...
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Abdul Samad, 01-220172-003
(Business Studies BUIC, 2021)
This paper investigates the impact of service quality and social on customer buying behavior in the FMCG industry of Pakistan. In this paper, the model that have been is on the basis on service quality and social media ...
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Ahmad Waheed Akhtar, 01-222202-20
(Business Studies BU E8-IC, 2022)
Objective: This study is conducted to investigate the relationship of patient satisfaction with service quality and eventallt with revisit intention of patient in private hospitals of Pakistan. Methodology: The research ...
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Saira Khan, 01-321192-027
(Business Studies BUIC, 2020)
This study aims to interrogate the impact of service quality on customer satisfaction in the banking industry of Pakistan. It was hypothesized in the literature that service quality having its dimensions such as tangible, ...
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Ayesha Ali Qamar, 01-321192-008
(Business Studies BUIC, 2021)
This study investigates the determinants of brand loyalty in telecom sector of Pakistan. This study has considered trust, brand image, EWOM, service quality, and customer satisfaction as independent variables. Meanwhile, ...