Impact of Work Life Quality on Productivity of Employees in IT Sector in the Twin Cities of Pakistan: In Light of Mediating Role of Burnout

Abstract

This study investigates the impact of work-life quality (QWL) on productivity while keeping burnout as mediator among employees in the Information Technology (IT) sector of twin cities Pakistan. The aim was to understand the relation between QWL and Productivity with a possible mediation of Burnout. The study, carried out with a sample size of 230 participants, employs process macros for conducting mediation analysis. The sample was gathered through an online survey administered via Google Forms. The findings reveal a significant relationship between QWL and productivity, as well as between QWL and burnout. Notably, burnout is identified as a partial mediator in the association between QWL and productivity. Despite the meaningful insights provided, the study acknowledges certain limitations. One limitation pertains to time constraints, which may have impacted the comprehensiveness of data collection. Additionally, the reliance on self-reporting techniques introduces potential biases. The research adopts a cross-sectional design, emphasizing the need for caution in drawing causal inferences. Overall, this study aims to add to a nuanced understanding of the dynamics within the IT sector, shedding light on the capacity of burnout as a mediator between QWL and productivity. Future researchers can introduce more variables in proposed model and can take more thorough route.