Impact of Work Design on Retention Intention : A Mediating Role of Job Satisfaction in the IT sector of Pakistan

Abstract

The information technology (IT) industry is the key enabler in the on-going industrial revolution and a major contributor to the economy of Pakistan. As per Pakistan Vision 2025 and Pakistan’s digital policy of 2018, the ICT industry’s size is targeted to grow three-fold by 2025. The need for fair workload demands and a stress-free work culture is inevitable for employee retention in Pakistan’s fast-growing IT industry, which is facing the challenge of high turnover. This study was conducted because of the retention issue in the IT industry, and some factors affect the retention rate. In this work, we investigated The Impact of Work Design on Retention Intention: A Mediating Role of Job Satisfaction in the IT Sector of Pakistan.. We also studied the mediating role of job satisfaction on retention intention and work design. We conducted online surveys and collected data from IT professionals in different career stages and different cities in Pakistan and results have been drawn with the help of SPSS. The study provides critical insights for employers and human resource managers in the Pakistani IT industry to make necessary efforts to prevent turnover, which will help in making work design attractive and retaining employees. This study is cross-sectional and was conducted at a specific time.