The Role of Team Diversity & Work Cognition Inventory on Team Performance in Healthcare Sector of Pakistan

Abstract

In this competitive environment, hospitals are striving with their best to get maximum output from the diversified workforce they have. Team diversity and work cognition are considered as tactics for gaining edge over competitors by the hospitals. This study, investigated influence of team diversity and work cognition inventory on team performance in healthcare sector of Pakistan. Quantitative methodological paradigm was selected, following positivist approach. Non probablity sampling was done in which respondents were picked through purposive sampling and survey based questionnaires were used as an instrument for research. Sample was taken from all eleven class-A Combined Military Hospitals (CMH) throughout in Pakistan. Team satisfaction and social capital were taken as mediators while individual team member creativity was taken as a moderator between the link of team diversity and work cognition inventory with team performance. Structural equation modeling (SEM) and Preacher and Hayes’ regression approach were applied for measuring effects of mediators and moderator. This research explained that diversified teams performed better than homogenous teams if team members were satisfied while working with each other. It also concluded employees’ individual creativity to be significantly moderating team diversity and work cognition inventory link with team performance. While it rejected the idea that employees cognitive features are directly linked with their performance, but its social capital that may increase or decrease employees performance in association with work cognition inventory.