Abstract:
The objective of this project is to develop artificial intelligence-based chat-bot to
provide ease for shopping in ecommerce websites. The chat bot has built on google
dialog flow which is a natural language understanding platform and can be integrate
into our mobile apps, web applications and different IOT devices.
This project uses the power of Natural Language processing (NLP) to
develop the understanding ofdifferent human conversation’s intents. NLP is a part of
informatics, numerical etymology, AI, and computerized reasoning. NLP helps talk
bots to dissect the human language and produce the content. English language is
profoundly unstructured with adaptable guidelines, if we need a PC application to
understand that data, it is necessary to convert human language into a logical form.
Here comes the phenomenon called as Natural Language Understanding (NLU) and
Natural Language Generation (NLG) which make it conceivable to robotize such
cycles precisely.
There are multiple functionalities we offer in this chat-bot. Chat-bot can
easily provide Frequently Asked Questions (FAQs) regarding any query related to
given ecommerce platform. It provides an option too to enter your email/phone
number so that a customersupport will contact you shortly, other than that there is an
option to claim any new promo codes/newsletter by sending out your name/email.
