TICKET {COMPLAINT) RESOLUTION AND MONITORING

Abstract

The objective ofour project is to develop a platform which will provide a company of its complain management portal in order to manage complaints that a company employee face and they will to have their complaint resolved in a specific time as the problem is effecting the work ofthe employee. The advantage ofthis platform is that it will provide the company a platform which will enable them to understand their employee well and increase their productivity by keeping the employee happy and resolving the problem that they face on time so their problem or complaint is not effecting their work life. The concept of “Ticket System” is used in our project. A ticket system means “A Ticketing System is a piece ofa technology that receives a service request (for support, etc.) from an end user. This end-user receives a service ticket after submission to use when referencing the submission”. The ticketing system is used in order to forward a complaint from end user to its specific responsible person who is capable ofresolving it and closing the ticket