Abstract:
The research goal is to identify the performance gap between recent graduates and employers' expectations in the service sector using the KSA (knowledge, skills, and abilities) approach. The focus of this research was the banking industry. The main topics covered in this research were the abilities, knowledge, skills and professional experience that employers look for in recent graduates. The survey's questionnaire was created to evaluate the gap on these four key criteria. Reliability statistics, correlation and multivariant tests were used to analyze the results. The results showed that there is a discrepancy between what employers anticipate of new graduates and their performance. In order to adopt corrective steps, the findings may be important for both the company and recent graduates. Universities are able to focus on these areas as well to improve graduates' skills. The business world should likewise keep its aspirations in check with reality. Second, they share responsibility for fostering graduates' talents. To improve the abilities and competences of their employees, business schools and organizations should assess their teaching strategies and professional development programs, according to the findings.
