Impact of Employee Well-being and Job Satisfaction on Employee Retention: The Mediating Role of Employee Turnover Costs in Telecom Sector of Pakistan

Abstract

This study's objective is to investigate the impact of wellbeing of employee and satisfaction of job on retention of employees in the Telecom sector in Pakistan, with the mediating role of employee turnover costs. A quantitative technique was used as the research strategy for this investigation, utilizing a self-administrated survey to collect data from a sample of 101 middle level managers who have worked for at least one year in their respective organizations in the Pakistan's Telecom Sector. Structural Equation Modelling (SEM) was used to examine the wellbeing of employees, satisfaction of job, employee turnover costs, and retention of employees. According to the study's findings, satisfaction of job and wellbeing of employee both significantly increase the likelihood that workers stay on the job. Additionally, it was discovered that employee turnover costs moderate the relationship between work satisfaction, staff retention, and wellbeing of employee. These results indicate that enhancing employee happiness and well-being may assist in decreasing turnover costs, and also enhance staff retention. This research also emphasizes the significance of wellbeing of employee as well as satisfaction of job as key factors in retaining employees in the Telecom sector in Pakistan. These findings have important management implications and policy makers in the Telecom sector in Pakistan. Organizations can get lower staff turnover costs and increase retention of employees by putting their employees' well-being and job happiness first. This boost overall performance and the industry's competitiveness.