Abstract:
Purpose: The purpose ofthis study is to investigate the determinants ofthe UTAUT2 framework
and the effects ofperceived threats and trust affecting user intent for using digital mobile banking
throughout COVID-19 in Pakistan.
Methodology & Design: The study uses positivism philosophy and is founded upon a method
of deductive research. The research design of the study is causal explanatory research, and a
quantitative research approach is adopted to examine and collect data from those people who had
used a digital mobile banking payment service in Pakistan. A PLS (partial least square) tool was
used for the analysis ofthe data collected from the respondents. Random sampling is used in the
investigation, and a total of 310 responses were collected and used in this survey to achieve the
desired results.
Findings: The findings of the research show that the UTAUT2 framework, perceived risk, and
trust all seem to have substantial effects on users" willingness to adopt digital mobile payment
services. This implies that customers in Pakistan are likely to adopt the bank’s technological
facilities provided, where they believe the risk is minimal and can trust, particularly if they are
linked to trustworthy mobile banking infrastructure. Furthermore, earlier studies had a gap in
research that trust as an independent variable and perceived threat as a moderating variable was
not collectively considered in Pakistan’s educational sector, which this study addressed in its
investigation.
Limitations: This research has some limitations in that only 310 samples size were collected from
Pakistan's educational sector which is insufficient. Further rationale for this work was that such
research was not undertaken in Pakistan's educational industry.
Recommendations: The research contributes to the collection of literature by studying the
determinants, developing, and verifying the Unified Theory ofAcceptance and use ofTechnology
(UTAUT2), and utilizing the research outcome to generate suggestions for bank management
regarding how to boost the frequency of adoption of digital mobile Banking. It outlines the
variables influencing mobile banking acceptance in Pakistan.
