"POST-ICU PATIENTS' SATISFACTION WITH THE ICU SERVICES OFFERED BY PUBLIC HOSPITALS IN KARACHI"

Abstract

Purpose: Aim ofthe study was intended to investigate about post-ICU patient’s satisfaction with the ICU services offered by public hospitals in Karachi. Methodology & Design: To quantify the association between independent factors (physician care, nurse care, availability of resources and courtesy) and the dependent variable (patient satisfaction), Deductive research approach was used. Further study descriptive in nature and cross sectional. Sample size of N=270 M=133 F=137. A non-probability convenience sampling technique and restructured questionnaire was used to collect data The Likert scale (Louangrath, 2018) was utilized. Findings: H-l p=0.06 showing positive significant relationship between patient satisfaction and physician care. H-2 P=0.04 showing weak negative in nature the relationship between patient satisfaction and nursing care. H-3 P=-0.79 showing insignificant negative relationship between patient satisfaction and availability ofresources. H-4 P= -0.77 showing insignificant negative relationship between patient satisfaction and courtesy. Overall, the results are insignificant which is indicating that the patients are least satisfied with the ICU services provided in Public Hospitals Karachi and also depicting that the dependent variable patient satisfaction is not significantly Impacted by the independent variable Limitations: the study was conducted only in Karachi and data wastaken from the patients who ever had an experience ofICU services however data was not taken from the further cities in Pakistan Recommendations: findings show results was insignificant, it is recommended to introduce ICU quality management system in hospitals also recruit the trained and eligible staff, overall, it is needed to improve the quality ofICU services offered in public hospitals