EVALUATION OF DENTAL CARE PERFORMANCE THROUGH PATIENT SATISFACTION

Abstract

Purpose: Patient satisfaction is a measure of how satisfy a patient is with the health treatment they get from their physician. Patient satisfaction is a self-reported performance indicator and a type of customer satisfaction statistic in health care quality evaluations. Methodology & Design: This is an explanatory, quantitative, and cross-sectional study done at one moment in time using an adaptive research tool. The deductive approach is used. Target population are the customers of Karachi and according to the convenience because sampling frame is not given. Findings: Three independent variable are studied to predict the acceptance of patient satisfaction regarding dental health care services. Conclusion: Based on the result, the hypothesis HA1 is accepted because the co efficient, anova and correlation has a significant value is 0.00. Degree of patient satisfaction regarding dentist a positive linear relationship. Accessibility of between Patient Satisfaction has a positive linear relationship. HA2 is accepted performance between Patient Satisfaction has dental care because the co efficient, anova and correlation has a significant value is 0.00. Dental assistance patient satisfactions has a positive linear relationship. HA3 is accepted because co efficient, anova and correlation has a significant value is 0.00. Majority of patient is satisfied between with dental assistant Recommendations: The Likert scale allows for a broad variety ofreplies. Nonetheless, open-ended inquiries might assist patients in providing additional information regarding their happiness. As a result, it is proposed that future research investigate employing open-ended questions to assess patient satisfaction.