IMPACT OF EMPLOYEES' SOFT SKILLS TRAINING ON THE ORGANISATIONAL PERFORMANCE: AN ANALYSIS OF SOFTWARE INDUSTRY

Abstract

The study aims to determine the effect of soft skills training of employees on organisational productivity in software houses of Karachi. The reviewed literature shows that soft skills “sets of habits, qualities, attitudes, social mannerisms, and personality traits” that are every person possesses to some extent and that is required both in everyday life and at work. Lorenz (2006) states that interpersonal skills as the qualities, which make a person a compatible colleague and good employee. This study utilised a quantitative design and this is appropriate for research as it encompasses the desirable characteristics; for instance, a large size of sample; management’s short term; flexibility in collection of data; various costs and goals. A method of convenience sampling is utilised to reach 75 employees, of which 51 employees ofsoftware companies in Karachi responded. The research instrument that is used for this research is a questionnaire. The data is then analysed using inferential and descriptive statistics. It has been revealed through findings that this research established a positive and significant relationship with performance of organisation. The mean values ofthe data range from 1.66-1.95 which means most ofthe respondents have given responses in agreement side. The p-value of the t-test of OP is 0.00 that is less than 0.05 and it means the value is significant and the positive standardised and unstandardised coefficients are positive. This shows that the null hypothesis (Lh) is rejected, implying that there is significant and positive relationship between employees’ training and organisational performance.