Abstract:
This research paper investigates the effects of social exclusion on extra role work performance. Social exclusion is an act of getting excluded or ignored by others, can have detrimental effects on an individual's well-being and job performance. The study utilizes a“moderated mediation model“to examine the relationship between social exclusion, negative emotionality, and extra role work performance, and how individual differences moderate this relationship. Responses were collected from the employees working in various organizations in the customer services industry. Results of the study indicate that social exclusion is negatively associated with extra role work performance, mediated by negative emotionality. Furthermore, the study found that individual differences such as coping mechanisms and personality traits moderate the relationship between social exclusion and extra role work performance, with those who have stronger coping mechanisms and more positive personality traits being less affected by social exclusion. Analysis of this study has important implications for managers and organizations. It highlights the need for managers to create an inclusive and supportive work environment that promotes positive emotions and well-being among employees. Additionally, providing support and resources to employees to help them develop effective coping mechanisms and it can also help study the negative effects of social exclusion on extra role work performance. This study has limitations such as the study design is cross-sectional and the measures used to assess the variables may not capture all aspects of the phenomenon. Further research is to be done and extend the findings, and to examine the potential moderating effects of other individual differences such as demographic characteristics, work-life balance, and organizational culture.
