Customers Satisfaction with Islamic Banking in Pakistan” Relationship between Customers Satisfaction and Sariah Compliance with Mediating Effect of Service Quality.

Abstract

The main objective of this research is to know about the satisfaction level of Islamic banking customers in Pakistan. Banks can also use the findings of this study to know whether they are fulfilling demands of customers or not. Banks can formulate their strategies and shariah board can make their decisions to implement shariah laws in operations. Limited studies have been conducted about customer satisfaction with Islamic banking in Pakistan to investigate the mediating role of quality of services and products between Islamic rules and regulations and satisfaction of customers in Islamic banking in Pakistan. This research will provide valuable insights to Islamic banking sector in Pakistan for retention of existing customers and to grab new customers by quality products & services with Islamic Shariah Compliance. Around 150 responses are collected from Islamic banking customers through google forms to avoid errors from data and to collect valid data from customers. Data have been analyzed by SPSS to get accurate results of study. The results and findings of this research is concluded only with Islamic banking services of Pakistan and these results may not be applicable on other services areas