THE IMPACT OF PERCEIVED ORGANIZATIONAL SUPPORT ON EMPLOYEE COMMITMENT AND TURNOVER INTENTION WITH MEDIATING ROLE OF EMPLOYEE JOB SATISFACTION

Abstract

Maintaining employees’ level of job satisfaction by providing organizational support is a critical issue faced by organizations. The objective of this research is to highlight the importance of perceived organizational support in engineering firms. Job dissatisfaction, low commitment and turnover are among the painful issues of organization. In the world of tough competition, organizations try to facilitate their employees with health benefits, medical allowances, social support, awards, recognition and compensation, so that they may retain their workforce. The purpose of this study is to elaborate the importance of perceived organizational support provided by organization as a whole and its top management so that employees may get satisfied with their jobs. Based on 42-item questionnaire, to be filled by a sample of 250 employees from electrical and electronics manufacturing firms of Islamabad/Rawalpindi Pakistan, the predicted hypotheses are tested. The study uses non-probability convenience sampling for data collection. The empirical investigation of data suggests that management should take measures in providing moral and practical support to their employees to raise their level of satisfaction, commitment and retention towards respective organizations.