The impact of organizational culture on knowledge sharing: an empirical study in the telecom sector of Pakistan

Abstract

The main purpose of the present study is to conduct an in-depth investigation on the relationship between the concepts of organizational culture and knowledge sharing in the context of telecommunication sector of Pakistan. The study endeavors to determine how the three dimensions of organizational culture, namely, trust, reward system and interpersonal communication, impact the practice of knowledge sharing in the workplace. To effectively achieve this purpose, firstly, the study presents a comprehensive and rational analysis of the prior studies conducted on this area. Secondly, the study adopts the research model proposed by Al-Alawi, Al-Marzooqi, and Mohammed, (2007) and empirically examines the individual and also the combined impact of the cultural dimensions on knowledge sharing. The present study follows a positivist paradigm and employs a mix of descriptive and explanatory research. The unit of analysis is individuals, while, the target population is limited to the employees working in the five telecom organizations of Pakistan. The sample size of the proposed study is three hundred respondents that are drawn through probability sampling technique. Following a survey research approach, self-administered questionnaires are used as the sole instrument to collect the data from respondents. In order to test the proposed hypotheses, SPSS software is used to run the descriptive statistics analysis, correlation analysis and multiple regression analysis on the collected data. The results of the present study indicate that the dimensions of organizational culture, namely, trust, interpersonal communication, and reward system have a significant positive impact on knowledge sharing. Keywords: Knowledge, knowledge management, knowledge sharing, organizational culture, reward system, interpersonal communication, tru