Abstract:
Purpose:
This study assesses the effect of some extended Enterprise Resource Planning (ERP)
capabilities (Collaboration, Analytics, Web-portals, Add-ons) and ERP use on ERP value
within a manufacturing industry.
Methodology & Design:
Quantitative method is used to investigate and collect data for the future observations. A
questionnaire was designed to measure the research framework aspects, the questionnaire was
constructed on Likert scale (i.e., Scale of 1 to 5; Lowest to Highest) which contains questions
related to our independent variables (i.e., Collaboration, Analytics, Web-Portals, Add-ons),
our moderating variable (i.e., ERP use), and our dependent variable (i.e., ERP value).
Findings:
The results indicates that even though the mentioned independent variable have significant
impact on ERP value, yet Web-Portals did not prove to have significant impact on ERP value
but all other did, therefore 2 out of our 9 hypotheses were rejected and 7 were accepted. The
results clearly show how ERP capabilities can have a great impact on business performance
despite ofthe disproven or rejected hypothesis.
Limitations:
Few limitations were faced while collecting the data for this research, firstly would be time
constraint since time was not enough to collect enough data or responses to further enhance
our results also few organizations were available to conduct the research which in return stood
as an obstacle for gathering more and more data to prove the given hypothesis. Recommendations:
• The manufacturing industries should consider focusing on ERP capabilities to enhance
the impact of ERP value within an organization.
• It is through these capabilities an organization could benefit the most out oftheir ERP
system implemented and therefore acquire a competitive advantage over others in terms
of efficiency and a better all over performance ofthe business unit or the firm.
• The result ofthis study clearly indicates that having an ERP system implemented is not
enough to acquire the maximum outcome.
• How is the ERP being utilized also plays an important role in enhancing the capabilities
and the value being generated for a company against their investments on the ERP
systems
