The Relationship between Transformational Leadership Style and Intellectual Capital to Improve the Service Quality of Public Health Care Sector of Pakistan

Abstract

The present study intends to explore the logical conjecture about the nature of the relationship between transformational leadership style and intellectual capital to enhance the service quality in the health care sector particularly in Pakistan. In developing countries, this issue is more neglected as compared to developed countries as their priority is health. Health care providers should focus on service quality issue to get back the confidence of their valuable patients. By taking such measures they can fulfill the needs of their patients and the confidence of the patients is regained. The research is based on the Positivist philosophical paradigm, Deductive approach was utilized as the strategy applied was surveyed, questionnaire. The data was collected from public sector hospitals of Rawalpindi and Islamabad, Pakistan and the data were analyzed by structural equation modeling. The study findings suggested that transformational leader plays a significant role in enhancing intellectual capital (human capital) that ultimately leads towards enhancing service quality. This service quality is only achieved by creating a trust-based transformational organizational culture where employees feel free and share their valuable knowledge with their peer fellows, then the precious intellectual capital is enhanced that in results increases the service quality in public sector hospitals. The significance of the study is derived from the severity of the problem facing not just a few hospitals, but the whole health sector.