Abstract:
Purpose
The key objective ofthis research is to analyze the impact ofjob stress on employee relationship
conflicts.
Methodology & Design
This is quantitative research based on data collection through questionnaire. Approach of this
research is deductive. Here, area of focus is service industry i.e. banking industry. The scope of
the study is limited to Commercial banks branches as data will be collected from front life staff.
Questionnaire will be sent out to 324 employees, included scale for job stress, employee
relationship conflicts, multiple role conflicts and employee orientation.
Findings
We found that job stress, multiple role conflicts and employee relationship conflicts have
significant relationship but our moderator, employee orientation, has week relationship to this
model.
Limitations
This is a clear definition of how the outcome measure will be investigated and any other methods
are not within the scope of research and their exclusion may be a limitation of the study. The
scope of the study has placed a constraint on the sample size to be used and the time frame to
conduct this research as part of our MBA program.
Recommendations
To reduce employee relationship conflicts, it is essential to reduce multiple role conflicts and job
stress by using team coaching and teambuilding activities, giving training in conflict resolution
techniques, providing the best and sufficient resources to fulfill the job and also assign tasks as
per their assigned job so that they couldn’t be confused about their work related assignments.
