Abstract:
Purpose: The main objective of the research is to find out the impact of total quality
management practices on the organizational performance of healthcare sector during COVID-19
in Karachi
Methodology and Design: Cross sectional research design has adopted in the current research
and the convenient sampling method is selected for collecting the data. A sample size of 384
research participant has obtained in the research and the collected data is analyzed by using
different statistical analysis with the help of SPSS software.
Findings: The findings of the study indicates that Total quality management practices has
significantly and positively impacted the organizational performance of healthcare organizations
during COVID-19.
Limitations: Time constraint and COVID-19 restrictions are main limitations of the current
research. Due to the restrictions, direct data collection from research respondent is not
conducted.
Recommendation: The study recommends that healthcare organizations must integrate total
quality management practices in their business process for improving their organizational
performance during COVID-19.
