Predictors of Patient Satisfaction in Private Hospitals of Pakistan

Abstract

Objective: This study is conducted to investigate the relationship of patient satisfaction with service quality and eventallt with revisit intention of patient in private hospitals of Pakistan. Methodology: The research was conducted by quantitative and cross sectional survey based method where 333 responses were collected for data using online and social media platforms which were then analysed using SEM-PLS. Findings: The data analysis of this research revealed quality gap in private healthcare sector of Pakistan with low patient satisfaction level as a result of unmet expectations of patients. Limitations: The data was collected through online and social media platform due to lockdown being imposed for global Covid-19 pandemic which is why data collection was dependent on such platforms. Implications: This study will contribute in helping the healthcare policy makers in adopting patient centric structures for betterment of their service quality and patient satisfaction.