Impact of Workplace Bullying and Interpersonal Relationships on Employee’s Satisfaction With a Mediating Role of Emotional Exhaustion, A Study of Banking Industry of Pakistan

Abstract

The main objective of this study is to assess the impact of workplace bullying and interpersonal relationships on employee’s satisfaction with a mediating role of emotional exhaustion, A study of the banking industry of Pakistan. A conceptual model of workplace bullying in organizational environment dimensions were developed and hypothesized. The major tools used for data collection are questionnaires for employees of the banking sector. The hypotheses are evaluated with the data collected through structured questionnaires from employees of the banking sector. The collected data were analyzed using inferential statistical analysis techniques. The findings of the study show that workplace bullying is common practice to negatively influence employee satisfaction. Based on the finding all workplace bullying and interpersonal relationships dimensions have a significant impact on employee satisfaction. The hypothesis is also developed to explore how workplace bullying can impact employee satisfaction. To achieve this goal quantitative testing methodology through convenient sampling techniques is used. Based on the testing and evaluation of acquired data, we can conclude that a representative presentation is quite effective. Furthermore, we discovered a vital beneficial association between workplace bullying, interpersonal relationships, emotional exhaustion, and employee satisfaction despite a significant unfavorable relationship. Through data display and examinations, the current study discovered that these factors have a critical impact on the banking sector. This research includes descriptive research design, 5 Likert scale research instrument, Random population and sample size, Primary data collection, SPSS statistic data analysis, etc. workplace bullying leads to increased job satisfaction, citizenship behavior, organizational support, and improved task satisfaction. Overall, the hypothesis is proven, whereas the mediator of emotional exhaustion has an insignificant relationship with workplace bullying and employee satisfaction