CONFLICT MANAGEMENT STRATEGIES AND EMPLOYEE PERFORMANCE IN BANKING SECTOR OF PAKISTAN

Abstract

Purpose The present study investigates the impact of conflict management practices on employee performance. Competing, collaborating, avoiding, compromising, and accommodating are taken as conflict management practices. Methodology and design The data has been collected from the employees of the banks in Karachi, Pakistan. A five point Likert scale questionnaire has been used as the data collection technique. The regression analysis conducted in this research as the conceptual framework includes multiple independent variables and a single dependent variable. Moreover, the study included recent literature, i.e., from the years 2018-2021. Findings The study found a significant positive relationship between accommodating and employee significant positive relationship between performance. Also, the study found that there is avoiding and employee performance. Moreover, the study identified that theie is a significant positive linkage between collaborating and employee performance. Likewise, the study found significant positive relationship between competing and employee .significant positive relationship that there is a performance. Lastly, the study concluded that there is between compromising and employee performance. a Limitations Due to a Karachi-based banks, rendering generalizability hard. Furthermore, to evaluate correlations between the constructs, this study focused on cross-sectional data. Similarly, only bank workers were surveyed in this study. Recommendations The study advised that the company employees and implement proper conflict resolution processes. Staff disagreements should possible. Mechanisms for resolving staff disagreements should be lack of financial resources, the study was limited to collecting responses from should adopt conflict resolution strategies for its be resolved as soon as implemented