Abstract:
In this era of information technology, when everything is computerized, it is required to develop a system which can handle telephone operations in more efficient way. The objective of this project is to develop an easy-to-understand and smooth-to-run Interactive Voice Response System. The scope of the project includes development of IVR, implementation of IVR in user environment according to his requirements which he selected during designing of his own IVR using our developed IVR System. The method of study is to use System Development Life Cycle (SDLC) during the development of the project and to build a prototype. If the prototype is accepted by the end-user, then the analysis, design, coding, testing, and implementation processes follow the course. The system is designed in such a way that it provides complete rescue from the drawbacks of the hardware based telephone answering machine.
