IMPACT OF WORKPLACE ENVIRONMENT, REWARD SYSTEM ON EMPLOYEE PERFORMANCE WITH MEDIATING ROLE OF MOTIVATION IN TELECOM SECTOR OF PAKISTAN

Abstract

Purpose The main purpose of this thesis is to know how different determinants impact Employee Performance. This research focuses on how Workplace Environment, Reward System effect the Employee Performance with the mediating role of Motivation in the telecom sector of Karachi, Pakistan. Through this research, it can be concluded that how important it is to increase Motivation for better productivity and how different factors significantly impacts the Employee Performance. Methodology & Design This research is quantitative in nature and the approach ofthis study is deductive as well-designed questionnaire was used as research tool for gathering the data. Smart-PLS was used as software through which the data was analyzed. Descriptive research design was used to gather data from the respondents. Responses were collected from 400 employees of telecom sector in Karachi, Pakistan. Findings The finding ofstudy reveals that in telecom sector of Karachi, Pakistan Workplace environment has positive impact on employee performance and same with the reward system. Motivation acting as the mediator between Workplace environment, Reward system on Employee performance also concludes that they have positive effect that’s why all the hypothesis was accepted, and findings shows that for employee performance different factors needs to be consider. Limitations Limitations ofthis research are, this study is limited to telecom sector of Karachi, Pakistan. The sample size is limited to 400 employees from different franchises ofUFONE, ZONG, TELENOR and JAZZ. Limited factors ofworkplace environment, reward system was analyzed on employee performance with mediation ofmotivation. Recommendations Telecom sector ofKarachi, Pakistan should create opportunities for employees and provide them with intrinsic and extrinsic rewards. The industry should also ensure that the workplace environment is comfortable and achievable for better employee performance. Management of every organization in telecom sector should encourage employees so that they can be motivated and perform well.