Abstract:
The aim of this study was to check if workaholism has any impact on personal or professional life of call center agents. Another aim of this study was to check if transformational leadership has any association with the other study variables and if there is any moderation role of it. Sometimes people are compelled to overwork due to the fear of losing their jobs while others work passionately and consider the extra work as a challenge to push themselves beyond their limit in order to make their dreams come true. The study was conducted on the call center agents of several companies and the overall responses of 200 participants. The sample size amounts to 200 for which the purposive sampling technique was used. A survey research approach was following which involved the utilization of self-administered questionnaires to collect data from respondents. To test the proposed hypotheses, the SPSS software was used to run descriptive statistical analysis and correlation analysis on the collected data. The results of the present study indicate that the influence of transformational leadership on workaholism and work-family conflicts plays a significant role. Emotional intelligence was found to be insignificant which shows partial mediation and a significant indirect effect on the relationship of workaholism and work-family conflict.
