Abstract:
The telecommunication sector is the largest service provider of the internet and one of the key players in Pakistan's economic development. Firms in the telecommunication sector need to diversify to meet economic development goals. Using resource based view as an overarching theory, the telecommunication sector can get hold of the opportunities by investigating three capital resources, leadership, entrepreneurial orientation, and information system implementation. The purpose of this study is to examine three capital resources by exploring the fine-grain interactions of complexity leadership functions, investigating the relationship of complexity leadership functions with entrepreneurial orientation, and evaluating the effect of information system implementation as a moderator. To carry out this study, a mixed-method approach was adopted. Initially, interviews were carried out to develop the instrument containing fine-grain interactions using the snowball sampling technique. The developed instrument was distributed amongst the different tiers of management in Pakistan's telecommunication service provider organizations through convenience sampling. A sample of 288 responses was collected using convenient sampling and was then analyzed using structural equation modeling. The study results show that generative leadership function, information gathering leadership function, and information using leadership function support the relationship with the entrepreneurial orientation. However, the administrative leadership function was found out to support the relationship with entrepreneurial orientation partially, and the community building leadership function did not support the relationship with entrepreneurial orientation. The moderation of information system implementation was also not supported between the relationships of generative leadership function, administrative leadership function, and information using leadership function and entrepreneurial orientation. However, it was found out to have a reverse relationship between information gathering leadership function and entrepreneurial orientation. This suggests that although interactions of complexity leadership function do impact entrepreneurial orientation, information system implementation at large does not have a moderating effect between relationships. This study provides a new lens to assess the organizations, open new avenues for further research, and provide useful interactions for practitioners.
