Impact of Deep Acting and Surface Acting on Workplace Deviance with Moderating Role of Psychological Contract.

Abstract

The purpose of this investigation is to check the relationship between the emotional labor and workplace deviance with moderating effect of psychological contract underpinning social exchange theory measuring the workplace deviance of employees in health sector in Pakistan. The total sample size was 110 for the study to analysis the Model Assessment and Assessment of Structural Model (Inner Model Structural) using Partial Least Square in Smart PLS version 3.2.7 and SPSS where applicable. The study concluded that the effect size (f2) of the deep acting and surfacing acting on workplace deviance is small and medium respectively and there is partial moderation effect of psychological contract between the deep acting and workplace deviance and full moderation effect of psychological contract between the surface acting and workplace deviance. The study will have implication for the people in health sector to understand the phenomena of emotional labor as contributory factors of workplace deviance in organizational context. The study is unique in nature as it use psychological contract as moderator with the boundary condition of the health sector in Pakistan.