The Impact of Human Capital Development on Employee Performance in Telecom Sector of Islamabad and Rawalpindi”

Abstract

This research work is focused mainly on identifying the effects of human capital development on employee performance with moderating effect of employee motivation, empowerment, satisfaction and retention in telecom sector of Islamabad and Rawalpindi. In this study, human capital development has been considered as independent variable. Whereas, employee motivation, empowerment, satisfaction and retention are considered as the moderating variables. However, employee performance is used as dependent variable. Meanwhile, this study has finalized telecom sector of Islamabad and Rawalpindi to testify the relationship between human capital development, employee motivation, empowerment, satisfaction, retention and employee performance. To prove this relationship, a survey has been conducted through a structured questionnaire by involving employees working in telecom sector of Islamabad and Rawalpindi, as these respondents have been requested to share their experiences by filling the structured questionnaire. Then, data analysis has been done based on collected data through various statistical instruments including descriptive frequencies, reliability, correlation, regression, ANOVA, and coefficient. Results have revealed that, there exists a important relationship between human capital development (independent variable), motivation, empowerment, satisfaction and retention (moderating variables), and employee performance (dependent variable) in telecom sector of Islamabad of Rawalpindi.