Abstract:
Purpose: Employee retention is very critical issue now a days, organizations must deal
with increasing rate of employee turnover. The purpose ofthis study is to determine the
impact of Human Resource factors on employee intention to leave and how it improves
employee retention in the Quick Service Industry in Karachi, Pakistan.
Method and Design: To study the impact of independent variables on dependent
variable, the structured survey was directed with the help of email and electronic survey
form. Sample of 384 employees of quick service restaurants of Karachi, Pakistan was
used to gather data for further examination. The proposed research model was tested by
using data with the help ofRegression.
Findings: The results reveals that training satisfaction have insignificant impact on
employee intention to leave as the significance value is (0.174, p> 0.05), supervisor
satisfaction have significant impact on employee intention to leave as the significance
value is (0.019, p<0;95), compensation satisfaction have insignificant impact on
employee intention to leave as the significance value is (0.223, p> 0.05), job satisfaction
have significant impact on employee intention to leave as the significance value is (0.000,
p< 0.05) and job stress have insignificant impact on employee intention to leave as the
significance value is (0.000, p< 0.05).
Limitations:
The main limitation ofthis study is that in our country the quick service industry is very
dispersed therefore, collecting data from their employees was very problematic. Another
limitation is that I was conducting research during the Covid-19 pandemic situation due
to which data collection and execution ofthe research was very challenging.
Recommendations: The study suggested that future research can be carried out to
determine more factors which has impact on employee intention to leave and that can
improve employee retention other than human resource for any other industry as well.
Further this study also suggests focusing on other industries of Pakistan because of the
limitation ofcurrent research due to the Covid-19 pandemic situation.
