Impact of Transformational Leadership on Service quality through Leader Member Exchange and role of Team Cohesiveness In Corporate Sector of Pakistan

Abstract

This Study will test the effect of transformational leadership on service quality through leader member exchange and role of team cohesiveness in corporate sector of Pakistan. Data was collected from 359 employees, working in different corporate sector of Pakistan mainly is Rawalpindi and Islamabad. A survey questionnaire was used for collecting data samples. Results demonstrates that service quality is highly dependent on transformational leadership (TL) of any project in organization .Similarly the role of leader member exchange and team cohesiveness was also established. They both also play a major role in maintaining and delivering desired service quality. Suggestions and future research directions are likewise talked about.