THE EFFECT OF SERVANT LEADERSHIP ON EMPLOYEES HELPING BEHAVIOR STUDYING THE MEDIATING ROLE OF SELF TRANSCENDENCE

Abstract

Purpose Mam purpose of the study is to examine the mediating role of self-transcendence betw servant leadership (Independent variable) and employees' helping behavior (Dependent variable) in service industry. Methodology & Design een The nature ofstudy is quantitative. A well-designed questionnaire was used as research tool for the gathering of the data. The data analysis was done through structural equation modeling using Smart-PLS as software. Data was collected from 224 employees in Pakistan’s service industry. Findings The finding of data reveals that the servant leadership have positively effect transcendence and employee helping behavior. Self-transcendence was found to be mediating between servant leadership and employee helping behavior. All hypothesis of this study is accepted and shows the positive effect. Limitations on self Limitations of the study are limited sample size, and this research is done only in Karachi, Pakistan. The data is collected only by the current employees of the service industry and limited variables are used in the model. Recommendations Accordmg to the findings of the research, servant leadership positively affects the'employee helping behavior m service industry. Organizations should provide trainings, session and workshops on servant leadership and self-transcendence traits, they should also introduce proper structured training programs and job rotation to increase the knowledge and exposure oftheir employees so that they can perform at their best.