ASSESSING THE IMPACT OF EMOTIONAL INTELLIGENCE AND SPIRITUAL INTELLIGENCE WITH MEDIATING ROLE OF CULTURAL INTELLIGENCE ON PERCEIVED EMPLOYEE JOB PERFORMANCE

Abstract

Purpose The purpose ofthis research is to investigate the impact of emotional intelligence (EQ), and spiritual intelligence (SQ) with the mediating role of cultural intelligence (CQ) on perceived employee job performance (EJP). Hence this study examines the relationship between emotional, cultural, spiritual intelligence, and employee job performance. The idea that with improved emotional, spiritual, and cultural intelligence in employees their job performance could be enhanced would be supported in this research, which is the main reason to conduct this research. The insight into the importance of the use of emotional, cultural, and spiritual intelligence to enhance perceived employee job performance would be provided by this study by taking employees ofservice sector as target population, and credibility of human resource would be improved by taking it as an area ofresearch. Methodology & Design The research is quantitative and the unit ofanalysis was employees from the service sector. A deductive reasoning approach has been used to conduct this research. A structured data collection method has been used to collect the data. The hypothesized causal relationships were tested using a statistical technique that is structural equation modeling (SEM). The data from respondents were collected by Survey method, through an online questionnaire, by Google forms. 61 item scales were used to collect the data. Using conformity analysis data were validated. For hypothesis testing and reliability and validity analysis the PLS (Partial Least Square) method is used in the research. Findings The finding of this research shows that Emotional Intelligence (EQ) and Spiritual Intelligence (SQ) have a positive and significant relationship with Cultural Intelligence (CQ). And EQ and SQ have a significant impact on employee job performance with the mediating role ofCQ. Limitations The research revolves around the Human Resource domain as the employee job performance is main concern for the Human Resource of an organization. The target population is employees from the service sector and this research is limited to 410 employees of the service sector ofKarachi, Pakistan. Recommendations The study recommends that managers should focus on designing activities related to EQ, SQ, and CQ at the workplace to improve these competencies in employees that would be resulted in increased Employee Job Performance (EJP)