The Impact of Total Quality Management on employee's Performance : Evidence from Telecom sector

Abstract

The research attempts to revisit the empirical significance of the relationship between total quality management and employee performance and its correlates namely task performance and contextual performance. The sample size of the study covers telecommunication companies in Rawalpindi and Islamabad. Statistical Package for the Social Sciences (SPSS) approach has been applied to test the research hypotheses. The study under consideration explicitly corroborates the notion that implementation of total quality management accelerates job performance. Performance cannot come to fruition with a quality vacuum, hence sound quality management of customer focus and employee training serve as a catalyst in enhancing employee performance.