Importance of Feedback From Line Managers when Evaluating Employee Performance

Abstract

This study examines the importance of feedback given to employees on their performance by their senior line managers in hierarchical level of telecom sector organizations working in Pakistan. Feedback has an important role in improving an employee’s short-term and long term performance in respect of their career development. Previous research has suggested that feedback interventions do not always lead to improvements in employee performance and suggests that this may be due in part to individual differences affecting attitudes to feedback. The impact of differences relating to importance and credibility of feedback on employee performance has been evaluated by taking sample of 248 employees. Responses were collected through adopted questionnaire, then evaluated by SPSS and results were analyzed accordingly. The findings demonstrate the importance of providing regular feedback to all employees. It was found that more experienced employees value importance of feedback for employee performance.