Emotional Intelligence and Its Impact on Employee Job Performance: The Moderating Role of Perceived Supervisor Support in the Service Sector of Islamabad”

Abstract

Emotional intelligence (EI) has gained much familiarity and attention in various business corporations and amongst researchers and business leaders in different sectors across Pakistan. It has slowly become a useful factor in predicting employee performance at workplace and different organizations are leveraging EI to gain sustainable competitive advantage. It is being implemented in corporations to create emotionally intelligent employees so that a highly effective performance environment is created which is necessary in today’s economy. Emotional intelligence competencies like self-awareness, self-regulation, self -motivation, empathy, social skills among employees are all emotional symptoms that affects employees job performance. Recently, business organizations are realizing to concentrate at its human side and deal with the emotional aspect of human resource, to use it as a dynamic tool to ensure employee productivity and success in this ever changing and increasingly demanding business environment. Lately, not many of the Pakistani business organizations focus on those non-cognitive human competencies and potentialities which plays a significant role in relationship with job performance, organizational effectiveness, leadership, turnover intentions, customer service and trust levels among organizational members. The current research sets out to examine the relationship between the Emotional Intelligence of employees working in the services sector organizations in Islamabad and Job Performance with the moderating role of Perceived Supervisor Support.