Service Quality, Customer Satisfaction and Customer Loyalty in Luxury Hotels of Pakistan: A Test of Mediation

Munazza Kazmi, 01-229191-006

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dc.contributor.author	Munazza Kazmi, 01-229191-006
dc.date.accessioned	2021-11-29T06:53:22Z
dc.date.available	2021-11-29T06:53:22Z
dc.date.issued	2020
dc.identifier.uri	http://hdl.handle.net/123456789/11299
dc.description	Supervised by Dr.Shazia Rehman Khan	en_US
dc.description.abstract	Pakistan Hotel Industry is an emergent market, seeing the recent tourism and hospitality initiatives done on government level. Hence, the idea behind writing this thesis was to access the impact of Service Quality on Customer Loyalty with mediating effect of Customer Satisfaction and Customer Perceived Value. In order to carry out the research we took the sample of foreign tourist staying in the luxury hotels of Pakistan. However, the results demonstrated the high impact of Service Quality and Customer Satisfaction on Customer Loyalty, but the mediating impact of Customer Perceived Value couldn’t find support	en_US
dc.language.iso	en	en_US
dc.publisher	Management Studies BUIC	en_US
dc.relation.ispartofseries	MPhil (MS);MFN-T 9219
dc.subject	Customer Satisfaction	en_US
dc.title	Service Quality, Customer Satisfaction and Customer Loyalty in Luxury Hotels of Pakistan: A Test of Mediation	en_US
dc.type	Mphil Thesis	en_US