The Impact of Trainer Roles on Employee Performance in the Hotel Industry of Twin Cities of Pakistan

Abstract

Training and development of employees is very important as it increases morale, motivation and most importantly job satisfaction of employees. This important task is conducted by trainers who lead, teach and identify weaknesses of employees in an organization. In the modern world of globalization, it is important to understand the impact of different roles of trainers on the employee’s performance in the hotel industry of Pakistan from the perspective of practitioners, who are currently working in the industry in order to have more motivated, educated, satisfied and career oriented workforce which will resultantly help in managing the talent and decrease the turnover ratio of the hotel industry. This study examines the above mentioned scenario through quantitative analysis. Employee performance is taken as the dependent variable and the independent variables include strategic training professional, generalist, educator, training functional expert, training inspector, human resource administrator and human resource developer. Questionnaire method was adopted in this study to analyze the opinion of the practitioners. Based on the above mentioned seven roles, six roles have been identified through correlation and regression analyses which have an impact on the employee performance and the retention of trainers in the hotel industry is advocated.