Effect of personality characteristics on workplace ostracism with mediating role of employee popularity and moderating role of Emotional Intelligence in Telecomm industry of Pakistan- Evidence from Islamabad/Rawalpindi

Abstract

Humans are known to be social beings and the interpersonal interactions we have in our daily lives lay a great impact on our mental and physical health. The phenomenon known as ostracism, defined as exclusion from social gatherings, is the one being studied in this thesis. As per the previous researches, ostracism ramifies depression, anxiety, anger, frustration, and turnover; ultimately adding to the dissatisfaction level. The environments that require a heap of social linkages to perform certain tasks and maintaining interpersonal relationships is a mean to align with the cultural values, it is indispensable to understand the perils of being ostracized. As previous researches have mostly focused on the negatives originating from the said phenomenon, we aim to hone these negative affinities by introducing the variables (charisma, political skill, and extraversion) as a counteractive measure to alleviate the downturns branching out. Also, the moderation effect of emotional intelligence and mediation of employee popularity is expected to enhance the relationship even further. The evidence taken from the 5 big telecommunication companies of Pakistan (Islamabad I Rawalpindi) would provide with a great sample to substantiate the practical implications of the proposed model. The Questionnaire adopted to gather data is selected from the most valid and widely used sources to further the credibility of the responses. The findings are expected to ameliorate the current understanding of a heinous phenomenon that degrades an individual's ability to perform and add to the productivity of an organization. Purpose: To find counteractive measures to hone the phenomenon called ostracism and signify the need to minimize ostracism at work along with all the negatives behaviors associated