IMPACT OF EMOTIONAL INTELLIGENCE ON WORK LIFE BALANCE, JOB SATISFACTION AND TURN OVER INTENTIONS: BANKING SECTOR OF PAKISTAN, A CASE IN POINT

Abstract

The aim of this study to investigate the impact of emotional intelligence on work life balance, job satisfaction and turnover intention in the banking sector in Pakistan. Emotional Intelligence is to understand the emotions and feelings of an employee at the workplace. An employee has to manage his/her emotion effectively, increase work life balance, increase job satisfaction, and lessen turnover intention and analyzing human behavior at work. Most successful organizations understand their people’s feelings and have a good connection between them. However emotional intelligence enables employees to work together with other team members towards achieving a common goal and creating a positive impact on the organization. The banking sector is considered a fundamental backbone of every economy in developed and developing countries. The importance of banking was established as it performs a major role in every domain of business, as well as in the development of the countries. This study highlights the impact of emotional intelligence on work life balance, job satisfaction and turnover intention of employees in the Banking industry.