Abstract:
Purpose:
The aim behind conducting this study is to understand the impact of the Performance
Appraisal System on the Employee Turnover Intentions and Job Commitment in Services
industry employees in Karachi, Pakistan
Methodology & Design:
The data for this study was gathered through the use ofonline and Physical survey Forms
collected from 327 Participants from Service industry of Karachi including Courier &
Logistics, Banking, BPO & Distribution sector employees from Public and Private
organizations. The results of the study were analyzed using SMART PLS SEM using
Correlation and Regression Analysis.
Findings:
The study conclusions indicate that Performance Appraisal System satisfaction has a
negative relationship with the Turnover intentions ofthe staff and a positive relationship
on the Job Commitment outcomes. These findings suggest that the businesses must stress on
incorporation of a Performance Appraisal process that leaves positive impacts on the
employee motivation because negative motivators can lead to dissatisfaction which results
in Turnover Intentions in the staff.
Implications:
The scope ofthe study is limited due to the constraints oftime and lack of availability of resources,
employers’ interest in the research paradigm, limited access to employee
information and confidentiality ofsuch information thus depending only on the material
shared voluntarily has been added to the research. As it is a self-measure study, the
Supervisory and Managerial feedbacks lack on casc-to-casc basis.
