DETERMINANTS OF JOB STRESS AND ITS RELATIONSHIP ON EMPLOYEE PERFORMANCE: A STUDY IN BANKING SECTOR IN PAKISTAN

Abstract

Purpose: Stress is very common problem now a days, employees has also to deal with such kind ofsituations where they feel stress full. The purpose ofthis study was to determine the variables of job stress and its impact on employee performance. The objective ofthis study was to check the impact ofjob stress among the employees in banking sector in Karachi Pakistan. Method and Design: The sample size that was selected was 384, and questionnaires that were distributed was 400, out ofwhich 361 people responded to that questionnaires. Data is collected from the different banks in Karachi. The questionnaire contains 24 questions with the Likert rating scale. The data is analyzed using IBM SPSS software version 22. Findings: The results show that role ambiguity is significant relationship with the employee performance (0.000, p<0.05), underutilization ofskills has insignificant relationship with employee performance as the value is (0.22, p>0.05), and work overload has the value (0.000,p<0.05) which shows significant relationship with employee performance Implications: The study concluded that role ambiguity and work overload effects employee job performance, due to which they are not being able to perform up to the mark. Stress and anxiety affect employees mentally and physically due to this their performance is affected. Recommendations: Organizations should focus on employee’s well-being, because if employee is in stress, they will not be able to perform well. Management should clearly tell about their role and work processes. Work should be given according to the capability of the employee so that they can perform and can leads to organization excellence