DETERMINANTS OF EMPLOYEE ENGAGEMENT IN THE BANKING SECTOR OF KARACHI

Abstract

Purpose: The purpose ofthis research is to identify the determinants and antecedents of employee engagement and how these determinants drive employee engagement in the banking sector of Karachi, Pakistan. Methodology & Design: The research uses a causal research design to study how independent variables (communication, training and development and teamwork and peer support) impacts gathered using a close ended structured on dependent variable (employee engagement). Data questionnaire from the workers. The research is quantitative in nature. Non probability sampling was done and the sample size is 312 respondents. Descriptive analysis, reliability test, Pearson was correlation and regression analysis were run through SPSS to study the hypothesized relationships. Findings: The results indicate that there is a positive relationship between identified determinants (communication, training and development and teamwork and peer support) and employee engagement. Therefore it is inferred that these variables are the potential determinants ofemployee engagement. Implications: The research is specifically carried out at the banking sector of Karachi, Pakistan. The findings of this research add to existing studies about employee engagement and provide the organizations about the importance of employee engagement to improve the efficiency and effectiveness ofthe organization through implementation of policies and practices that enhances the engagement level of employees. This study provides precise inquires about employee engagement and how communication, training and development and teamwork and peer support affects it. Recommendations: It is suggested to organizations to create an environment where everybody feels free to communicate their ideas, craft strategies for training and development of the employees and put their efforts in team building activities. However further researches can be conducted to study different sample size, scope and variables.