Bahria University LibrariesThe DSpace digital repository system captures, stores, indexes, preserves, and distributes digital research material.http://localhost:8080/xmlui2024-03-19T10:13:05Z2024-03-19T10:13:05ZIMPACT OF PERFORMANCE APPRAISAL SYSTEM ON EMPLOYEE SATISFACTION AT KARACHI PORT TRUSTMAHWASH MERAJ, Reg # 30563http://hdl.handle.net/123456789/48832017-11-10T05:32:25Z2105-10-01T00:00:00ZIMPACT OF PERFORMANCE APPRAISAL SYSTEM ON EMPLOYEE SATISFACTION AT KARACHI PORT TRUST
MAHWASH MERAJ, Reg # 30563
Purpose:
The puipose of this research was to find out the impact of Performance Appraisal System
(PAS) on Employee satisfaction at Karachi Port Trust (KPT). Performance appraisal is
considei ed an essential tool to motivate and develop employees. Effort was made to find out the effectiveness of PAS by looking at its various aspects.
Methodology/sample:
The research, being explanatory in nature, involved quantitative data collected through a
questionnaire. The data were collect from a sample of 50 managerial level employees
belonging to different departments of KPT. To analyze the data, Regression and Correlation tests were applied.
Findings:
The investigation and analysis results have revealed that there is no participative goal setting at KPT. Managers do not give an opportunity of participative goal setting to employees, although it is a very essential component of PAS. However, periodic review meetings during the appraisal cycle are a source of satisfaction among the employees as they are provided feedback for corrective measures.
Practical Implications:
The findings/results of this research are likely to help the management of KPT about
effectiveness of PAS and also about its weaknesses. Participative goal setting can improve the satisfaction and motivation level of employees. Although managers set goals in the start of the year but for perfect PAS, participation of employees and provision of timely feedback is essential. Other organization may also benefit from this study. Future scholars may further study causes of non-participative management by the manageis.
Supervised By Dr. Rafique Ahmed Khan
2105-10-01T00:00:00ZIMPACT OF 'LEAD-TIME, ON-TIME DELIVERY & PERCEIVED SECURITY RISK' ON CUSTOMER RETENTION IN E-COMMERCE INDUSTRY OF PAKISTANShaukat, Naeem Reg # 28792http://hdl.handle.net/123456789/63142018-05-15T04:37:52Z2047-01-01T00:00:00ZIMPACT OF 'LEAD-TIME, ON-TIME DELIVERY & PERCEIVED SECURITY RISK' ON CUSTOMER RETENTION IN E-COMMERCE INDUSTRY OF PAKISTAN
Shaukat, Naeem Reg # 28792
Purpose of Research:
The purpose of this research was to find out the Impact of Lead Time, On-Time Delivery &
Perceived Security Risk on Customer Retention in E-Commerce Industry of Pakistan. It is
believed that there is a lack of customer retention rate in E-Commerce industry of Pakistan.
Customers prefer to purchase from retail markets rather than from online stores.
Methodology of Research:
This study is descriptive in nature. Which involves quantifiable data which was gathered
through a survey questionnaire. The data was collected from a sample population of 164-
customers, who had experienced Online shopping in Pakistan. In order to analyze the data
regression and correlation test were performed via SPSS. In this research Non- probability
and convenient selection approach was used. As Dornyei (2007) stated that convenience
sampling method is a type of non-probability or non-random sampling technique. Because in
this technique individuals from targeted population are selected on certain definite standards.
Like Geographical Location, Easy Access, Timely availability, & willingness to participate.
Findings of Research:
The results of this study confirm that there is significant impact of Lead-Time, On-Time
Delivery, and Perceived Security Risk on Customer Retention in E-Commerce industry of
Pakistan. All three components or independent variables of this study are observed useful and
showed a significant impact with a significance value less than 0.05, on dependent variable
which is Customer Retention.
Practical Implications:
The findings resulting from this research will help the investors and government of Pakistan
to implement effective policies and eliminate those causes which are resulting a decreasing
trend of Customer satisfaction and retention in this Online industry.
Supervised by Dr. Rafique Ahmed Khan
2047-01-01T00:00:00Z26th Convocation at Bahria University IslamabadBahria University E-8 Campus Islamabadhttp://hdl.handle.net/123456789/170442024-03-06T12:33:25Z2024-03-05T00:00:00Z26th Convocation at Bahria University Islamabad
Bahria University E-8 Campus Islamabad
2024-03-05T00:00:00ZSeminar on 'Maritime Challenges in 21st Century'Bahria University NIMAhttp://hdl.handle.net/123456789/170402024-03-05T05:36:16Z2024-03-05T00:00:00ZSeminar on 'Maritime Challenges in 21st Century'
Bahria University NIMA
2024-03-05T00:00:00Z